Assertiveness Basics

Course Content

Course Overview
 -  Learning Objectives

Different Types of Behaviour
 - Definitions of Behaviour Types
 - Recognising Aggressive, Passive and Assertive Behaviours

Assertiveness and You
 - Self Reflection
 - The Benefits of Assertive Behaviour to You

Body Language and Assertiveness
 - How Important is Body Language ?
 - Demonstrating Assertive Body Language

Saying the Right Things
 - Guidelines for Assertive Words
 - The Three Step Approach to Being Assertive
 - Exercises in Applying Assertiveness

Starting to be More Assertive
 - Making Requests
 - Tips for Making Requests
 - Saying “No”: Refusing Requests
 - LEEP Model for Handling Aggression from Others
 - Applying Assertiveness to Your Own Situation

A Personal Action Plan

Course Aims

This intensive half-day workshop has been designed to give delegates the appropriate tools to assert themselves in a wide range of situations at work.

By the end of this workshop, delegates will be able to:
 -  Recognise passive, assertive and aggressive  behaviour
 -  Do and say the right things for an assertive approach
 -  Use a Three Step approach to assertiveness
 -  Be more confident and assertive in the workplace

Target Audience

Anyone who wants to develop more productive working relationships with colleagues, managers/staff and clients, in a positive way that makes life easier for everybody.

Workbook and Reference Guide

The delegate workbook forms the basis for discussion and note taking during the workshop, but it also includes explanations that are intended to enable its use as a reference guide afterwards.